When I was young, my wardrobe was delivered by truck to our door. Each August, my mom would order “school” clothing and our helpful Sears delivery man would arrive at our door. He would wait for us to try on the two different sizes of shoes and pack up the one/s that did not fit to return to the store. Now, THAT was Customer Service.
I have been a loyal customer of DirecTV since before they were DirecTV. When Dad moved in with us, in Wyoming—in 1998 he purchased three boxes from the original Satellite Company. I do not remember their name. We did not have Satellite before then, but Dad lived for his TV. So, we have been a loyal customer for eleven years.
We now only own one box and rent two. For a long time they were replacing your owned boxes, when they went out, but now you do not own them, you pay $5.00 a month to rent them. I learned this after replacing one in December. This is why dad bought them, he did not want to pay that rent.
It was stupid of me to replace the receiver. We have been talking about dropping DirecTV for a long time and I could have borrowed Gaffer’s receiver, as he is now looking for work in Duluth. But, I had it replaced and hence had to sign another year and a half contract and they began charging us, which they did not inform me of on the phone, $10 for our two, now rented, boxes. Guessed they missed that last replacement.
I also wanted to drop Starz. They used to show movies right after they were at the theatre. It was always our decision whether to go to the show by whether it was a “Need to see on a Big Screen” or not. Now, Starz shows them slightly after they have aired on public television and before they are in the $5.00 bin at WalMart. This is one reason we have seen The Rock and Gone in 60 Seconds about fifteen zillion times. With three hundred plus channels available to us, and my husband unable to move much as the day wears on, we watch reruns a lot. Well, he does. I sit and type Blogs or on my book.
I did not drop Starz, however, because I was told we were “grandfathered” in and that if we drop Starz, our bill will actually increase. Now, isn’t that special?
But, this did not start out to be a blog knocking DirecTV. This is a blog complaining about all the companies who treat their new customers and let their long time customers foot the bill.
AT&T, my cell company, and I will say that they have done some great things for us when we had high charges that they wrote off, so I do like them. They do treat their customers well, but they have their own foibles, such as the long time customer, paying more for a particular phone than a new customer. That means that I, the long time customer, is subsidizing a gift to a new customer.
AT&T is also my land line company and I have to say they do not treat us like royalty. One time, when I called about our party line phone (happens when it rains), I was told that “Yes” I had to pay my bill but “No” they did not have to repair my line any quicker than six days and if their man deemed it was in the house, as he did last time, when the phone company before him said it was definitely in the ground somewhere, I would have to pay $51 for the privilege of not getting it fixed. Wish I could make money that way.
Oh, for the days when the Sears man came and treated you like royalty; for the loyal customer you were.